We understand that travel plans may change, and we strive to be as flexible as possible to accommodate your needs. Below is our standard cancellation and rescheduling policy for all tours and safaris.
1. Cancellation by the Client
If you need to cancel your booking, the following cancellation fees will apply based on the date we receive your written notice:
- More than 60 days before departure: Full refund of the trip cost, minus a standard administrative processing fee of $50 USD (or 5% of the total booking cost, whichever is greater).
- 30 to 59 days before departure: 25% of the total booking cost will be charged (75% refund).
- 15 to 29 days before departure: 50% of the total booking cost will be charged (50% refund).
- 7 to 14 days before departure: 75% of the total booking cost will be charged (25% refund).
- Less than 7 days before departure, or No-Show: No refund (100% of the total booking cost will be charged).
Note: If your itinerary includes third-party services (such as domestic flights or specific luxury lodges) that have stricter cancellation policies, you will be responsible for any non-recoverable supplier penalties that exceed our standard refund scale.
2. Cancellation by the Company
In rare cases where we must cancel a tour due to operational reasons (e.g., insufficient participants to run the tour), we will:
- Offer a full refund of all monies paid, OR
- Provide an alternative tour or itinerary of equal or greater value (if available and acceptable to the client).
3. Rescheduling Policy
We are happy to help you change your travel dates.
- Clients may request to reschedule their tour at least 14 days before the departure date, subject to availability.
- Rescheduling requests made more than 14 days before departure are free of charge (though any difference in seasonal pricing will apply).
- Rescheduling requests made within 14 days of departure will incur a $50 USD administrative fee, plus any price differences or supplier penalties.
4. Force Majeure (Unforeseen Circumstances)
No cash refunds will be issued for cancellations or interruptions caused by Force Majeure events outside of our control (e.g., severe natural disasters, global pandemics, government travel restrictions, or civil unrest). In such events, we will work with you to reschedule your safari. If rescheduling is not possible, we will offer a credit voucher valid for future travel with Bruno Safaris, equal to the value of the trip minus any non-recoverable third-party costs.
5. Refund Processing
Approved refunds (where applicable) will be processed back to the original payment method within 7 to 14 business days. Please note that bank processing times may vary, and standard credit card or bank transfer fees may be deducted from the final refund amount.
6. Travel Insurance Recommendation
Because of the strict cancellation policies of airlines, lodges, and tour operators, Bruno Safaris strongly requires all guests to purchase comprehensive travel insurance prior to booking. Your policy should explicitly cover trip cancellation, medical emergencies, and emergency medical evacuation.