Tour and Safari Cancellation Policy
We understand that travel plans may change, and we strive to be as flexible as possible. Below is our cancellation policy for tours and safaris:
- Cancellation by the Client
If you need to cancel your booking, the following cancellation fees will apply:
More than 60 days before departure: Full refund minus a processing fee.
30-59 days before departure: 25% of the total booking cost will be charged.
15-29 days before departure: 50% of the total booking cost will be charged.
7-14 days before departure: 75% of the total booking cost will be charged.
Less than 7 days before departure or no-show: No refund.- Cancellation by the Company
In rare cases where we must cancel a tour due to unforeseen circumstances (e.g., extreme weather, political instability, or insufficient participants), we will:
Offer a full refund or
Provide an alternative tour of equal value (if available)- Refund Processing
Refunds (where applicable) will be processed within 7-14 business days. Processing fees may apply based on the payment method used.
- Rescheduling Policy Clients may request to reschedule their tour at least 14 days before the departure date, subject to availability.
A rescheduling fee may apply depending on the notice period. - Force Majeure
No refunds will be issued for cancellations due to force majeure events (e.g., natural disasters, pandemics, government restrictions). However, we will offer a credit voucher valid for future travel.
- Travel Insurance Recommendation
We strongly recommend purchasing travel insurance to cover unexpected cancellations, medical emergencies, and other unforeseen events.